Patient Survey 2019

Read the analysis from our 2019 Survey

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Are you a Carer?

Carers play an important and fundamental role in the lives of those whom they care for. A carer is any individual who provides care and support to a family member or friend who has a disability, mental illness, drug and/or alcohol dependency, chronic condition, terminal illness or who is frail. Grafton Road Surgery can support those who care for others in different ways. We have information available at the Surgery and work with local agencies who can give advice and guidance in relation to services that are available to carers. If you are a carer, please let a member of the team know to enable us to support you.

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Grafton Road Surgery Joins Primary Care Network

PRIMARY CARE NETWORKS The NHS is constantly changing to try and meet the increasing challenges of providing healthcare to the population. General Practice (also known as Primary Care) has a significant part to play in the way healthcare services ...

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Wednesday Afternoon Opening

The Practice is now open on a Wednesday afternoon. See news for more information .......

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Gabapentin & Pregablin

On or before the 1st April 2019 the above drugs will be classified as 'controlled drugs' under new guidelines. This means that if you usually have these medications, or are prescribed them, they will not be able to be sent electronically to the pharmacy. They will have to be picked up from the surgery as someone will have to sign for them. Thank you.

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Communications

We are currently updating patient records with email addresses and mobile telephone numbers. This will help with us to communicate more effectively with you and to send reminders for appointments or recall you for any regular checks you may need to have. Please update your details with reception. Thank you very much for your co-operation.

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Extended Access

From today, if you would like an evening or weekend appointment, you may have the option of attending an appointment at Richmond Road Medical Centre. If you would like to know more about these appointments, please ask at reception.

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IMPORTANT INFORMATION ABOUT PRESCRIPTIONS

It is the patient’s responsibility to manage their own medication and ensure that they are ordered in a timely fashion. The surgery has 48 hours to complete any repeat medication requests and 72 hours for any requests which may need to be queried. We know that the practice runs well and many prescriptions are completed on the same day that they are brought in, however we are increasingly being asked to produce prescriptions at very short notice because the patient has forgotten to order them and have now run out. This puts pressure on reception, and even more so, on the Doctors who are already managing full surgeries and hundreds of prescriptions each week. Please ensure that you order your medication at least 48 working hours before you need it. Many thanks in advance for your co-operation.

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PPG

It is important that patients have a voice in how the service is delivered here at Grafton Road Surgery. With this in mind we would like to reform the practice Patient Participation Group (PPG), to meet regularly to discuss ways forward for the surgery and share ideas about how we can work together. If you are interested then please leave your name and contact details at reception and the Practice Manager will be in touch.

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