WALK IN FLU CLINIC

FOR ELIGIBLE PATIENTS

OVER 50s, CHRONIC DISEASES, CHILDHOOD FLUS

NO APPOINTMENT NECESSARY

TURN UP AT GRAFTON ROAD SURGERY

BETWEEN 8 AM AND 12 NOON

ON SATURDAY, 4TH DECEMBER, 2021 

EXTRA DR SESSIONS ADDED

The partners have listened to patient's concerns about lack of appointments and since the beginning of November have increased the number of doctor sessions by 5 extra per week.  

The Local Medical Committee are supporting GPs and their staff with regards the excessive workload general pracrtice is facing, whilst still in a pandemic.

Please remember we are not a pub or shop and rules within general practice are different.  Face masks must always be worn when attending the surgery.  Face to face appointments will be made by the Dr once they have spoken the patient and feel a face to face appointment is advisable.  We have to think of our vulnerable patients and protect our clinical and admin team to allow the surgery to remain open.

Please be polite and respectful to our staff as they are working hard to meet patient requests, whilst dealing with an excessive workload.  Thank you

COVID BOOSTERS

You will be contacted by surgery when you are eligible to receive your COVID booster.  These clinics will be held at Richmond Road Surgery.  Please do not call the surgery to book at appointment  

FLU VACCINATIONS

We have started our flu clinics and you will be invited to attend via letter or phone to one of our clinics at Grafton Road Surgery, in due course.  Please do not call the surgery to book appointments as you will be contacted.

GRAFTON ROAD SURGERY WILL CONTINUE TO ASK ALL PATIENTS ATTENDING THE SURGERY TO WEAR A MASK.  OUR FRONT DOOR WILL REMAIN LOCKED AND PATIENTS WHO HAVE A BOOKED FACE TO FACE APPOINTMENT CAN ENTER THE PREMISES PROVIDING THEY WEAR A MASK.  THIS IS TO PROTECT BOTH STAFF AND PATIENTS WHILST THE DELTA VARIANT IS STILL PREVALENT.  

DATA OPT OUT CAMPAIGN

Update as of 20th July 2021: patients do not need to opt out, if they wish, by 1st September 2021.  This will be deferred for at least twelve months whilst further consultations with take place.  A new system for opting out of data sharing will be developed in due course and you will be informed of this as it happens.

Please see news section on this website for further information.

APPOINTMENTS

We would like to advise patients that the Practice is open, however due to the still ongoing Coronavirus situation, it remains closed for general access. Only patients with appointments should come to the Practice.

Doctors appointments will be via telephone or video consultation. Face to Face appointments are available and you will be advised by the Doctor if you need to be seen at the Practice.

Please understand telephone appointments can sometimes take longer than a face to face appointment so the Doctor may take longer to contact you, but please be assured you will receive your call.

Please note that we are still providing Childhood Immunisations, Cervical Smear, Vitamin B12 etc Appointments. Please contact Reception to book a routine  appointment for these.

When asked to come to the Practice please wear a face covering as we are using strict infection control measures to keep our patients and staff safe.

We will be contacting patients with some Chronic Diseases  to organise their reviews. These will be carried out by telephone or video consultation and where it is necessary, a face to face appointment will be arranged. Our Nursing Staff will be in touch to discuss reviews.  If you think you have missed your review please contact the surgery for advice.

Please remember to utilise your local Pharmacy for advice.

You may also call the NHS 111 service.

PRESCRIPTIONS

For those patients who order their prescription on site, please post your request into the post box next to the front door, preferably using the right hand side of their previous prescription.

We need all patients to nominate a local Pharmacy to receive their prescription electronically, this will reduce journies and length of time you are out of your home. There may be an extenuating circumstance when electronic prescription service may be unavailable, we will of course advise patients of this, should the situation arise.

Prescriptions can take three working days  (72hours)   Please request your prescriptions in enough time to allow for this processing time. Receptionists should not be pushed to get them actioned on the day as this is not possible.

We would like to thank our patients for observing the above. We are committed to ensuring both patients and staff are safe.

PLEASE REMEMBER TO THINK :

HANDS, FACE, SPACE

Our Contact Details

11 Grafton Road, Shirley,
Solihull,
West Midlands
B90 1NG

Telephone: 0121 474 4686
Fax: We no longer use a Fax Machine

Book Appointments and Order Prescriptions Online

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

You can book and cancel your appointments and request repeat medication on line. To do this you need to register with the practice and obtain a password to enable you to access this service. Once your registration account is created you will need to come into the surgery with your passport or driving licence so that your account can be activated you will be able to use the system to book and cancel appointments and request repeat medication as required. Please complete an application form available from reception.

If you already have your password then you can click the link below to access Systm Online.