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Patient Survey 2019 Posted on 28 Aug 2019

We would like to thank all of those who took part and contributed to our 2019 Patient Survey.

Please see report and action plan below.  We have also displayed graphs in the Practice as a visual management tool. 

If you have any questions or comments please speak with a member of the Practice Team.

Analysis Patient Survey 2019.pdf

 

 Action Plan

 

Area

Action

Timeframe

Comments

Appointment System

We are trialing a new system and will review.  Promote Extended Access

 

 

4 months

Review by end of year

Exterior of Practice untidy

Commission gardener to tidy

4 weeks

Gardner booked and work to be completed by end of August

 

Online Appointments

Encourage patients to sign up for online services

 

On Going

 

Display DNA rate

Manager to produce reports outlining DNA ratio

 

1 month

Produce first set of data by End September 2019

Poster for Clinic Times for Doctors

 

 

Manager to produce a document outlining clinic days and times

Immediate

This has been done

Patient Participation Group

We are actively seeking new recruits /patients to develop the PPG.

End of Quarter 4

 

Update the website/advertise -

 

 

Your Neighbourhood Professionals. Just a Click Away! Don Wellbeing Physiotherapy for Older People The Solihull Physiotherapy Clinic Ltd
Your Neighbourhood Professionals. Just a Click Away! Don Wellbeing Physiotherapy for Older People The Solihull Physiotherapy Clinic Ltd