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Phone Queuing System
Posted on 31 Mar 2022
In response to some of our patients requesting a queuing system on our telephone system, this has now been activated. You will now hear where you are in the queue and make an informed choice as to whether you would like to wait for the call to be answered. There have been a few teething problems in implementing this system but our telephone provider is looking into correcting these issues.
All GP surgeries are experiencing a high volume of telephone calls. We can assure all patients that at Grafton Road Surgery we are always seeking to improve the service we offer and we have increased the number of reception staff to try and meet demand.